New DevOps Agent aims to cut downtime
Amazon Web Services has launched DevOps Agent, an AI-powered software system designed to help organizations identify and resolve service outages with greater speed. The tool, announced Tuesday, is available in preview and will become a paid feature once fully rolled out.
The software uses generative AI to analyze signals from observability platforms including Datadog and Dynatrace, then predicts potential root causes and suggests solutions. According to AWS, the tool can automate the initial investigation that typically falls to site reliability engineers.
Automating critical incident response
“By the time the on-call ops team member dials in, they have an incident report with preliminary investigation of what could be the likely outcome, and then suggest what could be the remediation,” said Swami Sivasubramanian, vice president of agentic AI at AWS.
The Commonwealth Bank of Australia tested the system and found that it diagnosed a failure’s root cause in under 15 minutes, a task that would normally take a skilled engineer hours, AWS said.
Competition in AI support tools heats up
AWS joins a growing group of cloud providers offering AI solutions for reliability engineering. Microsoft introduced a similar SRE Agent in May through Azure, while startups like Resolve and Traversal are building products to support ops teams.
The DevOps Agent uses a combination of Amazon-developed AI and external models, continuing AWS’ strategy of pairing its cloud infrastructure with higher-value software features.
Part of a broader AI product push
The move comes as cloud leaders compete to showcase productivity tools powered by large AI models. AWS recently introduced Kiro, a tool that writes and edits software code from text prompts. Similar offerings include Google’s Antigravity for developers and Microsoft’s GitHub Copilot.
As AI becomes more deeply embedded in cloud operations, services like DevOps Agent highlight how incident response and reliability workflows are rapidly evolving with automation at their core.
